Last updated: June 1, 2025
1. Scope of application
Les présentes Conditions Générales de Vente (CGV) régissent les ventes de produits et de formations proposées par Black Milk France sur le site http://blackmilkfrance.com
2. Products and Services
2.1 Products
The products offered for sale are intended for manicure and are described as accurately as possible. However, minimal variations may exist.
2.2 Training
The training courses offered are described in detail on the site and are available either in person or online, depending on the format chosen when ordering and after payment.
They include theoretical and practical modules, delivered in the form of digital media (such as videos, downloadable documents, practical sheets, interactive tutorials) or physical sessions led by a qualified trainer, when the training is face-to-face.
The client is informed that access to online training is strictly personal, non-transferable, and limited in time according to the terms indicated in the description of each training course.
3. Orders
Any order implies unreserved acceptance of these General Terms and Conditions. The ordering process includes the following steps:
- Selection of products or training
- Cart validation
- Identification via a customer account
- Choice of payment method
- Order confirmation
Once the order is validated, a confirmation email will be sent.
4. Price and payment
Prices are listed in euros, all taxes included. Delivery costs are specified before order confirmation.
Payment is made online using the following methods: bank card (Visa, Mastercard), PayPal.
5. Delivery
Products are delivered to the address indicated when ordering. Delivery times are estimated between 5 and 7 working days.
6. Right of withdrawal
6.1 Products
In accordance with Article L221-18 of the Consumer Code, the customer has a period of fourteen (14) calendar days from receipt of the goods or conclusion of the contract to exercise his right of withdrawal, without having to justify his decision or bear costs other than those provided for in Articles L221-23 to L221-25.
To exercise this right, the customer must notify his decision to withdraw by means of an unambiguous statement (for example, letter sent by post, fax or email) to the following address: office.blackmilk@gmail.com
A withdrawal form is available in the appendix to these General Conditions of Sale but it is not obligatory.
En cas de rétractation, BLACK MILK FRANCE remboursera tous les paiements reçus, y compris les frais de livraison standard, dans un délai de quatorze (14) jours à compter de la réception des produits qui font l’objet de la demande de rétractation. Le remboursement sera effectué en utilisant le même moyen de paiement que celui utilisé lors de la commande, sauf accord exprès du client pour un moyen différent.
The customer must return the product(s) concerned without undue delay and at the latest within fourteen (14) days following notification of their decision to withdraw. Return costs remain the responsibility of the customer, unless otherwise indicated.
Exceptions: the right of withdrawal does not apply to digital content provided on an intangible medium and the execution of which has begun with the express agreement of the customer, the latter having then acknowledged the loss of his right of withdrawal (article L221-28 of the Consumer Code).
6.2 Training
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for digital content provided on an intangible medium, the execution of which has begun with the prior agreement of the customer.
7. Liability
BLACK MILK FRANCE ne saurait être tenue responsable des dommages résultant d’une mauvaise utilisation des produits ou du contenu des formations.
8. Intellectual Property
Tous les contenus présents sur le site, y compris mais sans s’y limiter les textes, images, vidéos, logos, graphismes, icônes, sons, logiciels, documents téléchargeables, ainsi que la structure générale du site, sont la propriété exclusive de BLACK MILK FRANCE ou de ses partenaires, et sont protégés par les lois françaises et internationales relatives à la propriété intellectuelle.
Toute reproduction, représentation, modification, publication, transmission, dénaturation, totale ou partielle, du site ou de son contenu, par quelque procédé que ce soit et sur quelque support que ce soit, est strictement interdite, sauf autorisation écrite préalable de BLACK MILK FRANCE.
La violation de ces dispositions est susceptible de constituer un acte de contrefaçon engageant la responsabilité civile et/ou pénale de son auteur. BLACK MILK FRANCE se réserve le droit d’engager toute action judiciaire appropriée à l’encontre des personnes qui ne respecteraient pas ces interdictions.
9. Personal data
Les informations collectées sur le site sont nécessaires au traitement des commandes, à la gestion de la relation client, ainsi qu’à l’amélioration des services proposés par Black Milk France.
This data is treated confidentially and is not transmitted to any third party, except where necessary for the execution of the order (in particular logistics or payment providers).
In accordance with Law No. 78-17 of January 6, 1978, amended, known as "Informatique et Libertés" and the General Data Protection Regulation (GDPR) No. 2016/679, the customer has the right to access, rectify, oppose, limit, port and delete personal data concerning him/her at any time.
Ces droits peuvent être exercés en adressant une demande écrite à l’adresse suivante : office.blackmilk@gmail.com, accompagnée d’une copie d’un justificatif d’identité.
The customer may also file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties) if he or she believes that the processing of his or her personal data violates applicable regulations.
For more information, you can consult our Privacy Policy accessible on the site.
10. Applicable law and disputes
These General Conditions of Sale are governed by French law, regardless of the customer's country of residence or the place where the order is placed.
En cas de litige relatif à l’interprétation, l’exécution ou la validité des présentes CGV, une solution amiable sera recherchée en priorité entre les parties. Le client peut notamment recourir gratuitement à un médiateur de la consommation, conformément aux articles L611-1 et suivants du Code de la consommation. Les coordonnées du médiateur dont relève BLACK MILK FRANCE sont accessibles sur le site.
In the absence of an amicable agreement, the dispute will be brought before the competent French courts under the conditions of common law. However, if the customer is a consumer within the meaning of the Consumer Code, he may also refer the matter, at his choice, to one of the courts with territorial jurisdiction under the Code of Civil Procedure, in application of article R631-3 of said code.
Standard withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of:
BLACK MILK SHOP SHOP – BLACK MILK EURL
31 Avenue du Beau Site 77400 Lagny sur Marne
I hereby notify you of my withdrawal from the contract for the sale of the goods/services below:
- Ordered on: _____________
- Received on: _____________
- Order number: _____________
- Customer Name: _____________
- Customer address: _____________
- Customer signature (only if this form is notified on paper): _____________
- Date : _____________
